ABSTRACT
BACKGROUND: During the COVID-19 pandemic, office workers were obliged to work from home (WFH). Alongside known positive aspects of home-based telework, it is associated with reduced health and productivity impacts. Its success depends on employee and environmental characteristics. OBJECTIVE: This paper fills the gap in knowledge on the mediating role of health between personal and environmental factors and employee productivity, when obliged to work from home full-time. It covers health in full (physical, mental, and social) unlike other WFH studies. METHODS: Two large survey-based datasets (gathered April 27th - November 20th, 2020) were analysed resp. with a path model and descriptive analyses. The data provide experiences on health and productivity of resp. 25,058 and 18,859 Dutch office workers from different public organisations, who were obliged to work from home during the COVID-19 lockdowns. RESULTS: In general, the workers in the sample perceived their health to be quite good. Path analysis revealed that gender, age, education, the at-home workspace, the presence of children in the household, and perceived organisational support were significantly related to self-perceived productivity. However, most of these effects were found to be mediated by physical, mental, and/or social health indicators. Possible explanations for health issues from the descriptive analyses were sedentary behaviour, unsuitable furniture, having to be at home, social isolation and changed content and frequency of contact with colleagues. CONCLUSION: Findings imply that specifically engagement and organisational support of teleworkers are most relevant to steer on to ensure productivity while WFH.
ABSTRACT
BACKGROUND: During the 1990s, voluntary teleworking became more grounded, because of expected advantages as increased productivity and comfort. However, COVID-19 obliged employees to work from home (WFH), even in unsuitable houses, which might have reduced their mental health. A holistic overview of methods and measures of the physical home-workspace characteristics and mental health is currently lacking. Insights in the potential influence of the physical home-workspace on mental health are also not yet holistically examined. OBJECTIVE: The aim of this study is to provide insights in previously studied relationships between the physical home-workspace and mental health and to identify measures for both using a systematic scoping review. METHODS: This study used the PRISMA method to systematically review existing literature. RESULTS: Most studies focussed on noise, acoustics, and privacy, in relation to productivity, concentration, and sleep quality. Only a few studies used objective measures for physical home-workspace characteristics. CONCLUSION: The list of relevant measures can be used by academics to examine relationships between the home-workspace and mental health further. Workplace managers can use it to help employees in optimizing their home-workspace.
ABSTRACT
Previous research showed that office workers are mainly distracted by noise, influencing their mental health. Little investigation has been done into the influence of other workspace characteristics (i.e. temperature, amount of space, visual privacy, adjustability of furniture, wall colours, and workspace cleanliness) on distractions at the office, and even fewer while working from home (WFH). The influence of home-workspace distractions on mental health also received limited attention. This research aims to investigate relationships between home-workspace and personal characteristics, distraction, and mental health while WFH during COVID-19. A path analysis approach was used, to find that, at home, employees were distracted by noise and when having a small desk. Those with a dedicated workroom were less distracted. Distractions mediated most relationships between home-workspace characteristics and mental health, while personal characteristics influenced mental health directly. Employers can use these results to redesign policies regarding home-and-office working to stimulate a healthy work environment. Practitioner summary: The investigation of the influence of home-workspace characteristics on distractions and mental health while WFH during COVID-19 appears to be limited. This research filled this gap by performing a path analysis, using a holistic definition of mental health. Findings showed that distractions mediate relationships between home-workspace characteristics and mental health.
ABSTRACT
Previous research indicates that employees' mental health might be influenced by their satisfaction with physical office characteristics, such as noise, daylight, and ventilation. However, similar research on mental health in relation to working from home (WFH) is limited. Therefore, this study aimed to identify the relationships between satisfaction with physical home workspace characteristics and support of work activities and mental health while WFH during the COVID-19 pandemic. Relationships were analysed using a path analysis approach, based on a sample of 1219 office workers, who had to work fully from home. The internal relationships between the ten considered mental health variables were also studied. Results showed that satisfaction with daylight, artificial light, greenery, and views outside were directly related to one of the mental health variables and indirectly to several others. Surprisingly, satisfaction with temperature, noise, ventilation, and air quality did not seem to play a role at the home workplace. In addition, unlike at the office, personal characteristics did not relate to workspace satisfaction nor perceived support of activities at home. Furthermore, all mental health variables were related to at least one other mental health variable. Workplace managers could use these insights to formulate recommendations for employees on how to design their home-workspace.
ABSTRACT
It is expected that most office workers will work from home more often after COVID-19, but it remains unclear who is inclined to go back to the office and who is not when hybrid working becomes reality. Existing studies lack insights how (design) characteristics of the available office and home workspace influences workspace choice behavior. This survey-based stated choice experiment identifies two employee segments: one that intends to re-embrace the office and one that prefers to stay home a lot. Especially the expected crowdedness on the floor and availability of private spaces for concentration and meetings determined these employees’ choices. Also, the office workers segment contained relatively more male, highly educated, full-time workers with communication as an important component of their work and a short commute, while the home workers segment contained relatively more females, part-time employees, and administrative roles, plus employees with more individually focused work and a long commute.
ABSTRACT
PurposeThe purpose of this article is to aid conceptualization of social well-being at work by identifying its components in a contemporary office context, so adequate measures can be developed to monitor social well-being and to assess the impact of interventions in the workplace.Design/methodology/approachThis study used existing interview data from recent post-occupancy evaluations of two large activity-based flexible offices in the Dutch public sector. Data-driven concept mapping of 182 different employees' statements on social aspects of well-being was used to find communalities in their perceptions.FindingsFrom the data 14 key concepts emerged referring to employees' social needs, reactions to (anti-)social behaviour of others and perceived social affordances of the work environment. Contrary to established theory, social well-being appeared to be a context-bound phenomenon, including components of both short-term hedonic and long-term eudaimonic well-being.Research limitations/implicationsThe findings serve as an inductive source for the further development of adequate measures of social well-being at work. Limitations concern the specific (cultural) setting of the cases and the use of existing data.Practical implicationsPreliminary suggestions for fostering social well-being include change management, participatory design, being alert of the identified risks of activity-based offices and supporting privacy regulation, identity marking and a sense of community, as well as a diversity of informal face-to-face interactions balanced with quiet spaces.Originality/valueThis article contributes to the conceptualization of social well-being in contemporary offices by discussing established social well-being theory and analysing real-world data, using a method novel to management research.